Friday, May 2

12 Rules for Bringing Out the Best in People 

1. Expect the best from people you lead.

2. Become fully aware of others' needs.

3. Establish high standards of excellence; communicate them clearly and often.

4. Create an environment where failure is not fatal.

5. Climb on other people's bandwagons if they're going anywhere near the neighborhood you want to go.

6. Employ stories, examples, analogies, and models to encourage success.

7. Use a balanced mix of positive and negative feedback in a constructive spirit and with specific substance.

8. Appeal sparingly (or not at all) to competitive or aggressive impulses.

9. Encourage and reward collaboration.

10. Build into the group an allowance for healthy conflict and "fights" around issues, not around personalities.

11. Recognize and celebrate achievement.

12. Take steps to keep your own level of motivation genuine and high.

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