Tuesday, May 29
Don't get me wrong - I love Staples.
But are they kidding with this form? It's MADE to be confusing, disorienting, and irritating.
Note that the labels are actually BELOW the appropriate boxes where they want the information! This would not be so bad if they also did not add a COLON after the text labels when they actually want you to fill in the information ABOVE the label.
Newsflash to Staples Department of Forms: a colon means 'here is what comes next.'
Customer Experience: F